FAQs


How do I place an order?

All items offered on our website are subject to availability. To purchase any of the items on our website click ‘Add to cart’ button shown on each of the product pages. To purchase the products in your shopping bag click on the ‘Checkout’ button.


We will send you an email containing the details of your order and confirming receipt of your payment. If you have any other questions please contact us at hello@ninelivesofmine.com.

 
Will my payment be secure?

Our site is as secure as we can possibly make it. PayPal uses industry-leading technology such as SSL to keep your information safe.


What is your returns policy?

Please visit our ‘Nitty Gritty’ page for all terms and conditions regarding returns.

 
Are my personal details safe?

Your privacy and security is important to us. 
Personal information you provide Nine Lives of Mine with while creating or updating an account and at the checkout, such as name, address, telephone number, email address, billing address and shipping address information are maintained in private files for the use of Nine Lives of Mine only.

Email addresses collected by us are only for internal use. We respect your privacy and will not give your email address to any other company or third party unless required by law or if you breach our Terms of Service. 


 
How do I contact Nine Lives of Mine?

Please email us with your concerns or feedback at hello@ninelivesofmine.com

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