The Nitty Gritty


Payment

All prices are in AUD. We use PayPal, which includes major credit cards, or if you select bank deposit, you will be sent our bank account details via email to make payment. Your order will be sent once payment has been cleared. This time may vary between banks. 

 

Returns and Exchanges

We're not happy if you're not happy and at Nine Lives of Mine our passion is products and not brands so we are proud to offer high quality products. If for any reason you are not completely satisfied or happy with your purchase, please contact us within 7 days of receiving it. You can contact us via email at hello@ninelivesofmine.com.  Nine Lives of Mine are happy to replace faulty products and in the event that a product is out of stock, we will gladly refund your money or offer you a credit. Items purchased on sale are final and cannot be returned or exchanged unless faulty, please contact us immediately should this happen.

We do not accept responsibility for the order of an incorrect size but may choose to offer an exchange for the correct size, provided the item is in stock and returned in the original state it was purchased in. Please retain your proof of purchase for the speedy turnaround of your claim.

In the event that you receive a product that appears to have been damaged during transit from Nine Lives of Mine to you, please notify us immediately. 

Please note that actions such as deliberate damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.        

Returns and exchanges are based on the discretion of Nine Lives of Mine.

                                                                      

Address for Returns and Exchanges:

PO BOX 248

Summer Hill  NSW  2130

e: hello@ninelivesofmine.com

 

Postage:

Nine Lives of Mine will only ship to one address per order. If your order contains items that require shipping to multiple locations you will need to place a separate order for each address. We will send all orders once payment has been made and within 3 business days of purchase. 

 

For Australian customers:

We offer a flat rate of $10 for all shipping under 5kg and FREE shipping for orders over $150. For orders over 5kg, we charge a Heavy Goods shipping rate of $20.

Delivery times for all products is between 2-3 working days, however if you require your order for a specific date, please notify us and we will do our best to get it to you as soon as possible. 

 

For International customers:

For orders up to 5kg, we charge a rate of $40AUD. Orders over 5kg will be charged a Heavy Goods shipping rate of $55AUD. Delivery times vary upon location and can take up to two weeks. International orders will be provided with a tracking number and insurance upon request. All orders will be delivered via Australia Post.

 

Customer Feedback:

We strive to continually improve our services and would love your feedback, email us at hello@ninelivesofmine.com.